Refund policy

Residents of the EU are entitled to return merchandise within 14 days of delivery. Customer support must approve the refund in advance by email at info@haganero.com. The customer will receive a refund minus the cost of shipping. This means that even if the client received free shipping, our store's shipping expenses for delivering this package will not be refunded.

Except in situations involving warranties and insurance, returns and exchanges of goods shipped outside of the EU are not accepted.